Ward Clerk/Receptionist
NHS Jobs Urmston
To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone. To understand potential barriers to communication, eg language difficulties, disabilities, and modify style/method of communication appropriately.
To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times. To work in harmony with other team members in the Directorate displaying a one team ethic at all times.
To escalate service issues or risks and concerns raised by service user to senior staff. To act in line with escalation procedures to ensure patients records are available and correct for outpatient clinics and admissions. To support the process of subject access requests from patients, relatives and external agencies, in line with legislation/Trust policy, eg photocopying, requesting x-rays.
Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.
To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times. To work in harmony with other team members in the Directorate displaying a one team ethic at all times.
To escalate service issues or risks and concerns raised by service user to senior staff. To act in line with escalation procedures to ensure patients records are available and correct for outpatient clinics and admissions. To support the process of subject access requests from patients, relatives and external agencies, in line with legislation/Trust policy, eg photocopying, requesting x-rays.
Follow Caldicott rules regarding confidentiality. To undertake all duties allocated by departmental management team as appropriate to the role, eg preparation of patient online records, reception duties, appointment bookings etc. To ensure that all patients are appropriately admitted, transferred and discharged or cancelled as appropriate on Hive To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others.Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!
Manchester University NHS Foundation TrustManchester, 4 mi from Urmston
The Ward Clerk is an integral part of the ward team here on Pearce ward. We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive...
Manchester University NHS Foundation TrustManchester, 4 mi from Urmston
The Ward Clerk is an integral part of the ward team here on OAU . We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service...
Manchester University NHS Foundation TrustUrmston
for all wards and departments. To support the administrative process of accessing outpatient referrals and liaising with service users to organise appointments in line with the Patient Access Policy and associated standard operating procedures...