Customer Service and Sales Manager
Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen.
The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies.
This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at £27,000pa dependent upon experience with a bonus structure that can be discussed.
Duties include but are not limited;- Supervising a team of dedicated customer service administrators to ensure they comply with company policies
- Making improvements to the sales and revenue of the company
- Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate
- Creating a sales strategy and action plan
- Present reports on enquiries and complaints to summarise monthly
- Monitor social media and provide relevant feedback
- Deal with escalated customer matters
- Engage with customers to obtain customer feedback to ensure satisfaction
- Update team members on new products, services and policies
- Ensure continuous improvement throughout and train/motivate the team
- Proven experience on increasing sales and performance within a company
- Previous experience within a similar role and environment
- Excellent communication skills
- Excellent customer relationship management skills
- IT literate
- Attention to detail
- Problem solving skills
If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail
Overview:
The Role and Team
This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working
The role of our CustomerServices Advisor is critical to the success of our business.
Our customers...
In this brand-new role, you’ll guide a team of Customer Experience Managers, CustomerService Advisors, and Internal Sales Support. It’s an exciting opportunity where you’ll hold operational responsibility for leading service and driving impactful and bold...
Duration: 6 months initially but could go permanent.
Company: Warwickshire County Council
Hours: Monday to Friday 9am-5pm (4pm finish on a Fri)
Location: Remote with occasional office days in Bedworth
Salary...