Head of Account Management - NHS London Procurement Partnership - ref. v88321903
A Vacancy at Guy's and St Thomas' NHS Foundation Trust.
The Head of Account Management will lead the account management function, as well as hold a portfolio of a number of large strategic NHS accounts. They will build key relationships at senior and board level, working with trusts and Integrated Care Boards and Systems across London and beyond to promote the work and services of NHS LPP in order to demonstrate the value that we can deliver for our NHS members.The post holder will develop and lead on implementing a customer engagement strategy with a vision set by the Executive Customer Director, as well as the wider NHS LPP executive team and Steering Board.
The Head of Account Management is responsible for organising regular meetings with key stakeholders, members and customers, including opportunity assessments, problem solving, negotiations, service performance and delivery.
Responsible for developing a high performing account management team, including delivering growth targets, agreed with Executive Customer Director and being responsible for team and individual development.Accountable for ensuring the account management team develop and implement growth plans, engagement key performance indicators with the Executive Customer Director and then manage performance thereof.
Refine processes to monitor performance, manage workloads, and drive their team to continue to identify opportunities to support our NHS members.
As an organisation NHS London Procurement Partnership (NHS LPP) has been hosted by Guy’s and St Thomas’ (GSTT) NHS Foundation Trust since 2012. While the trust provides the legal framework and supporting services under which NHS LPP operates, we are a membership organisation funded and governed by our members.NHS LPP staff however are employed by GSTT. NHS LPP develops and manages collaborative procurement on behalf of its members including acute, community and mental health trusts, as well as CCGs across London and beyond.
Responsible for devising and implementing engagement procedures and account management strategies for customer’s management.
Responsible for creating business plans that achieve wider targets.
Evaluate the internal planning processes and initiate improvements.
Contribute to the design and dissemination of the relevant QA policies and procedures
This advert closes on Sunday 29 Sep 2024