[ref. u0027100] Assistant Hospitality Service Manager – Front Office
Assistant Hospitality Service Manager – Front Office
The Queen at Chester Hotel, Premier Collection By Best Western
The Opportunity
As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels.
YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.
Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile.
Benefits- Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- YOU will be passionate about hospitality that’s a given
- Experience in delivering exceptional customer service.
- YOU will have at least 12 months management experience of working within a busy hotel front office environment.
- Will have an authentic and passionate approach.
- The ability to create a positive culture within the team.
- Ability to drive and motivate teams with the ability to recognise and develop future stars.
- Strong communication skills
Hotel
Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western
Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.
It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.Join our dynamic team and be a part of shaping the future of the UK hospitality industry.