Medical Administrator, Acute Paediatrics/Neonatal - Band 3
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
Are you looking for a rewarding role within the NHS and thrive in a challenging environment? If so, a position as a Medical Administrator could be the perfect opportunity for you.
We are seeking a dedicated and professional individual to provide an efficient, confidential, and high-quality secretarial service to the Acute/Neonatal Clinical Team. This role involves delivering essential administrative and secretarial support to facilitate patient care.Strong communication skills are key, as the post-holder will liaise with parents, relatives, general practitioners, and other hospital staff to ensure a seamless and effective service for both patients and clinicians.
As part of the wider Administrative Team, the post-holder will report to the Administration Lead and contribute to the smooth running of the service.- Hours: 30 and 26 hours per week
- Days: Monday to Friday
If you are organised, proactive, and committed to supporting patient care, we encourage you to apply.
Main duties of the job
As a Medical Administrator, you will be responsible for managing Consultants' correspondence, audio typing, handling patient queries, and liaising with other healthcare professionals. This role requires initiative, decision-making skills, and efficiency to deliver a comprehensive administrative service.
Key Skills and Experience Required:
- Strong written and verbal communication skills, with excellent command of English, punctuation, and grammar.
- Proficiency in Microsoft Office packages.
- Strong IT skills to ensure efficient use of hospital computer systems.
- Accurate and proficient audio typing skills.
- A professional and confident telephone manner.
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
- Flexibility to work effectively as part of a team.
- Ability to work quickly and accurately under pressure.
- Sound judgement and initiative to handle tasks independently when required.
Working for our organisation
We are a very busy, hardworking but friendly team who need an energetic but exceptionally organised person to join our Acute Paediatrics team. If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service.
We are looking to recruit an enthusiastic and highly motivated secretary, who is committed, demonstrate loyalty and are prepared to work hard when necessary to complete all tasks required. Experience in the NHS is desirable, but a willingness to learn and be adaptable is essential.
In return, we can offer you a job where you are valued in supporting our team and making a difference to patients.
Detailed job description and main responsibilities
Role Overview
We are seeking a professional and efficient Medical Administrator to provide confidential and high-quality administrative support to the Acute Clinical Team. The role involves handling correspondence, audio typing, booking appointments, and liaising with patients, relatives, GPs, and hospital staff.The post-holder will work as part of the Administration Team, reporting to the Administration Lead.
Key Requirements- Qualifications & Experience:
GCSEs (C/4 or above) in English & Maths.
NVQ Level 3 in Administration or relevant experience in a hospital/office setting.
Advanced keyboard skills, including accurate audio typing (minimum 60 wpm).
Proficiency in Microsoft Office and hospital IT systems.- Skills & Competencies:
Strong written and verbal communication skills.
Professional telephone manner with the ability to handle queries sensitively.
Excellent organisational and time-management skills.
Ability to prioritise workload, work independently, and use initiative.
Strong team player, adaptable, and able to work under pressure.
Key Responsibilities- Administration & Correspondence:
Manage consultant correspondence, type clinical letters, and transcribe minutes.
Maintain patient records, process referrals, and book appointments/investigations.
Ensure efficient use of IT systems and meet Trust targets.- Patient & Clinical Team Support:
Handle patient queries, liaise with medical staff, and coordinate procedures.
Support consultants with diary management, governance tasks, and external communication.- Service & Team Contribution:
Assist in service improvements and audits.
Cover for colleagues during absences and support team training.
Maintain confidentiality and professionalism in all interactions.
This role is ideal for a detail-oriented and organised professional who thrives in a busy healthcare environment. Apply now to be part of our team!
Person specification
Qualifications
Essential criteria- Educated to GCSE grade 4 or above in literacy and numeracy
- Computer literate in Microsoft Office packages
- Experience in typing/word processing and data entry
- Proficient in NHS Systems i.e Trak/Sunrise/Infoflex
Experience
Essential criteria- Previous experience working in a busy office
- Previous experience of dealing with members of the public
- Audio/Digital typing
- Knowledge and awareness of health and safety issues, risk management and data protection act
- Previous medical secretary/hospital experience
Knowledge/ Skills
Essential criteria- Excellent verbal and written communication skills with good command and understanding of English punctuation and grammar
- Good organisational skills
- Good professional telephone manner for dealing with queries liaising with Health Professionals and Administration staff both internal and external to the Trust
The health and wellbeing of our staff and patients remains the priority of the Trust. Vaccination remains the best chance we have of conquering COVID and the Trust encourages everyone to take up this offer.
Please note, this vacancy may close as soon as sufficient applications have been received, so please apply as soon as possible if you are interested. The Recruitment Team are unable to accept any applications after the position has closed on NHS Jobs.
Committed to safeguarding our community
If applicable for the post, all successful candidates will be required to pay for their own Disclosure and Barring Service (DBS) check. The cost will be £29 (standard checks) or £46 (enhanced checks), and will be recovered through two instalments from the candidate's salary.Please contact [email protected] for further information.
The Trust is a safeguarding employer committed to the safeguarding and promotion of welfare of children, young people and vulnerable adults and expects staff and volunteers to share this commitment. The Trust is committed to safe recruitment practices to protect children and vulnerable adults, and any appointment will be subject to satisfactory clearance.As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies and procedures by contacting the Recruitment Team at [email protected]
Committed to supporting service personnel
As part of our commitment to support Service Personnel, Gloucestershire Hospitals NHS Foundation Trust, in collaboration with the Career Transition Partnership, offer a Guaranteed Interview Scheme for all qualifying Service and Ex-Service Personnel.To qualify for a guaranteed interview, candidates must meet the essential criteria for the post and be either a current member of the Armed Forces, or be within the two year period of resettlement. If this applies to you please email the job reference number and your AR number to the Recruitment Team at [email protected]
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