Administration Assistant

Job overview

As part of a collaborative venture between The Christie NHS Foundation Trust and Mid Cheshire NHS Foundation Trust to develop clinic haematology services, The Christie is pleased to be able to offer two fixed term positions for the role of Administration Assistant to work within the service at Leighton Hospital.

Based at the Leighton Hospital site, your role will be responsible for providing a comprehensive administrative service to the secretarial team. You will work alongside a team of administrative staff, Haematology Consultants, Advanced Nurse Practitioners and Clinical Nurse Specialists.

Main duties of the job

We are looking for two Administration Assistants to join the team who are educated to GCSE level or equivalent

You will have experience of working in an office environment and previous administration experience within the NHS would be advantageous but not essential. You will be proficient in the use of Microsoft Office applications. You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload and have strong attention to detail and accuracy.

A full outline of the role is provided within the job description and person specification.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

• Provide a comprehensive clerical service to the clinical secretarial team, undertaking duties such as printing correspondence, photocopying, distribution of correspondence and reports according to the requirements of the service
• Exchange information with patients and staff, both verbally and in written format
• Communicate
• Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results as and when required
• Confidently manage incoming email enquiries, sorting these to relevant individuals and providing responses where necessary
• Answer incoming telephone calls with appropriate management of the query.
• Maintaining a log of incoming voicemails and directing as appropriate
• Maintain confidentiality of information
• Assist with the monitoring of standards e.g. benchmarking, audit and assist with the implementation of action plans to improve quality of services
• Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of care

Person specification

Qualifications

• GCSEs
• ECDL or equivalent

• Evidence of further development e.g. A Levels

Experience

• Previous office or administration experience

• Working within administration in the NHS

Skills

• Good communication skills
• Proficiency using Microsoft Office
• Ability to prioritise and manage own workload
• Effective customer service skills
• Ability to work as part of a team or individually
• Good interpersonal skills

• Use of NHS administration systems

Knowledge

• Awareness of Data Protection regulations

• Knowledge of medical terminology

Values

• Ability to demonstrate the organisational values and behaviours

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.