[ref. j74658918] IT Application Support - Manufacturing Industry - Drayton
Michael Page Drayton
About Our Client
A leading manufacturer based in West London.
Job Description- Provide training and support to end-users to facilitate the adoption of new systems and processes.
- Responsible for providing proactive and effective IT support to EMEA staff.
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Identify opportunities to gain efficiencies, automate, and improve system performance.
- Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
- Conduct post-incident problem analysis and development to eliminate repeat problems.
- Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
- Ensuring Plytix, PringLabel, and HRIS/HCM systems are operating at high availability.
- Supply Chain/ Manufacturing Industry experience ESSENTIAL
- Production Factory System Support experience
- Automation solution design
- IT Budget Management
- Vendor Management
- NicePrint Label system
- Plityx system
- Intella X system
- Competitive salary
- Eye care vouchers
- staff discounts
- onsite canteen
- pension scheme
- buy and sell holidays scheme & share scheme
- 25 days annual leave + BH
- Hybrid working
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