Head Housekeeper

The Grand Hotel Birmingham

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Head Housekeeper

• Be fully accountable for the housekeeping department, reporting to the Rooms Division Manager
• You will be accountable for regulating all housekeeping costs and keeping in line with the business forecasts by maximising room division profitability e.g P&L, forecasting, payroll, stock etc
• Ensure the highest level of cleaning standards are achieved in guest bedrooms, guest corridors, public and back of house areas ensuring agreed standards are achieved at all times
• Strategically create the assignments, ensuring optimum coverage and productivity, while remaining fair and reasonable for the team
• Confidently and competently use systems such as Opera, Fourth, Procure Wizard and the Streamline Linen Portal
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Make sure the team is well-trained, friendly and offers great engagement and efficient service for guests
• Ensure full compliance of Health and Safety rules and regulations are adhered to across the department and the wider hotel
• Effectively manage all employee-relation matters, while following the advice given by our People & Culture department
• Be flexible to jump into any roll within the housekeeping department when needed

• Strong leadership skills, as demonstrated in a previous role as Head Housekeeper or as a Deputy Head Housekeeper in a similar property or business
• Promote a positive attitude and display the ability to ‘make things happen’ though a ‘can do attitude’ to achieve and exceed results with and through your team
• Highly guest-service oriented
• Ability to confidently make decisions
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided