Senior Healthcare Support Worker - ECC
Choose Well - Choose WWL
Job overview
We are looking to recruit Senior Healthcare Support Workers to work within our busy Emergency Department. We are looking for enthusiasm, drive and passion where the delivery of outstanding levels of care can be nurtured. You will have excellent communication skills and the flexibility and adaptability to meet the needs of this busy area.You will be motivated and committed to delivering high quality care to patients in a busy and challenging unit.
The successful candidate will be efficient, reliable and able to work using their own initiative whilst being part of a team. You will be a motivated and confident dedicated to assisting in the delivery and the development of an excellent service.
Successful candidates may be recruited at a Band 2 until competences are met to achieve a Band 3.
Main duties of the job
You will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.
Senior Healthcare Support Workers work independently performing a number of clinical duties/tasks following training and meeting competency within role as per policy and procedure. You will be responsible for providing a range of personal care for patents and a range of clinical duties under the guidance of a registered healthcare professional.
Working for our organisation
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’.We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Detailed job description and main responsibilities
Duties of a Healthcare Support Worker We know that no two days are the same and it’s hard to fit everything on one page, however, the following are an example of the duties our Healthcare Support Workers do every day in their role.- Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
- Assist qualified nursing and medical staff where requested.
- Communicate with all members of the team to maintain a good service provision.
- Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
- Prepare and support the patient appropriately during any activity that is to be undertaken.
- Alert the registered nurse where you notice any changes in the patient’s health and well-being or any possible risks.
- Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed.
- Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
- Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
- Contribute to own personal development and take an active part in learning opportunities
Person specification
Qualifications
Essential criteria- NVQ 2 or equivalent
- NVQ Level 3 or equivalent or willing to undertake an apprenticeship in Senior Heathcare Support Worker
- Cavendish Care Certificate
- Effective level of numeracy and literacy skills
Skills
Essential criteria- Proven ability to remain calm under pressure
- Proven ability to demonstrate compassion/empathy/help others
- Effective team player
- Effective customer service skills
- Ability to deal with people from all backgrounds
- Effective communication skills – written and verbal
Knowledge
Essential criteria- Effective understanding of confidentiality
Additional
Essential criteria- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Proven ability to be flexible in approach
- Ability to work in different situations/locations
- Adaptable to meet the needs of hard to reach families
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Recruitment Information for Candidates
Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.
The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.
We endeavour to inform all applicants of the outcome of their application by email or SMS text message.
Guidance on Completing Your Application
Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.
On-Call
Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.
Continuous Service
WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.