SAR Clerical Officer

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

We are looking to recruit a clerical assistant to join a small team based in the Health Records Department.

The postholder will be required to fulfil a range of administrative duties to support the effective and efficient functioning of the Subject Access Request team.

You will be expected to work flexibly, to contribute to the achievement of objectives and meet service requirements.

• Carrying out delegated administrative and clerical duties and communicating basic service information to stakeholders
• Liaising with a range of agencies and professionals
• Recording relevant and accurate information reporting to other team members as appropriate
• The reading of complex health records and redaction of third party information

The post holder will carry out their duties in a safe and efficient manner, observing confidentiality at all times.

Attention to detail is essential and high standards of data quality are required.

The successful applicants will be based at Astra Business Centre, Roman Way, Preston but may be required to work in other sites throughout the Trust.

If you do not have regular access to email/internet please advise the team of suitable contact details

Main duties of the job

All posts are subject to the nationally agreed Agenda for Change terms and conditions.

To fulfil a range of administrative duties to support the effective and efficient functioning of the Subject Access Request team.

The post holder will provide comprehensive administrative and clerical support to the Subject Access Request function.

The post holder will be expected to work flexibly when required, to contribute to the achievement of objectives and meet service requirements. This will involve carrying out delegated administrative and clerical duties and communicating basic service information to stakeholders, liaising with a range of agencies and professionals, recording relevant and accurate information and reporting to other team members as appropriate.

The post holder will carry out their duties in a safe and efficient manner, observing confidentiality at all times.

Attention to detail will be essential and high standards of data quality will be required.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

Please see attached the Job Description and Person Specification for more information about this role.

Person specification

Qualifications

• Educated to GCE or GCSE Level
• NVQ Level III in administration or equivalent knowledge and experience

• A Qualification in NHS clinical systems

Knowledge

• Knowledge of Microsoft office products
• Knowledge of GDPR / DPA (2018)
• Knowledge of dealing with Right of Access requests
• Able to demonstrate an understanding of confidentiality

• Experience using PAS/NCRS/EDMS

Experience

• Experience in storage and retrieval processes
• Experience of providing excellent customer service with internal and external customers by telephone
• Previous admin and clerical experience

• Previous experience of working within the NHS

Skills

• Able to communicate effectively face to face and over the telephone.
• Able to demonstrate good communication skills written and verbal
• Able to work as part of a team and under own initiative
• Able to prioritise own workload

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.

Please consider that AI-generated content may lack specificity and fail to address key criteria outlined in the job description providing impersonal and inaccurate information.

Please ensure that you read the person specification attached below as your application will be measured against this document.

Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.

For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation.

Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you’d like to discuss in relation to your application then please ask.