Advanced Receptionist - Emergency Department
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
An exciting opportunity has arisen to join the Emergency Department Reception Team. We are looking for an additional team member on a full time basis and are offering one 37.5 hr p/w contract.
This is a great opportunity for the right people to join a well established and supportive team in an ever changing and challenging environment.
The individual will need to be flexible in their approach to working hours as the reception team provide a 24 hours service, 7 days per week. Please only apply if you are available to work all of the shifts on a rotational basis as mentioned below:
Early 08:00 – 16:00
Late 16:00 – 00:00
Night 00:00 – 08:00
Some short notice cover will be required to ensure the clinical safety of the department during sickness and annual leave.
Main duties of the job
Greeting all patients who arrive to the Emergency Department and book them on to the computer system to ensure that vital treatment can begin is the essential part of this multi-faceted role.
The successful applicants must be self-motivated and enthusiastic with the ability to work well under pressure. Our Emergency Department sees an average of 250 patients though our doors each day and with 5 areas of treatment, it can prove extremely demanding.
A knowledge of CERNER is an advantage but not essential as training will be provided.
Working for our organisation
All new colleagues can expect to receive a warm and friendlyWirral welcome from the very first time they make contact with
us. We are described as “competent and caring staff” by our
patients.
Wirral University Teaching Hospital NHS Foundation Trust issituated on The Wirral peninsula which has a stunning coastline
and beautiful countryside surroundings, with great activities for
its residents.
We are one of the largest and busiest acute Trusts in the NorthWest of England, comprising of the Wirral’s only Emergency
Department. We provide a high quality range of acute care
services and employ over 6,000 staff, who serve a population of
approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financialturnover is in excess of £337m.
The Wirral is easily accessible with excellent transport linksincluding motorway, train, bus or ferry and within easy reach to
the major cities of Liverpool, Chester and Manchester as well
as neighbouring North Wales.
Detailed job description and main responsibilities
Please see attached Job description for further information about the Advanced Receptionist - Emergency Department position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria- NVQ Level 3 in Business Administration or relevant experience in an ED setting
- Previous experience in using the Wirral Millennium software.
- Previous experience in using the PCT SystmOne software
- Previous experience in accessing the Summary Care Record on the National Spine
Knowledge and Skills
Essential criteria- Excellent Communication Skills
- Demonstrate sound knowledge base of information governance and relevant policies/guidelines
- Ability to organise own workload and use own initiative
- Maintain confidentiality at all times
- Good IT skills
Personal Attributes
Essential criteria- Self-Motivated and Enthusiastic
- Ability to remain calm and work under extreme pressure
- Work independently and as a part of a team
- To be able to prioritise own workload
- Work within own limitations and within job role
- Ability to handle conflict and aggression
- Support and demonstrate the Trust behaviours standards
Apprenticeship Eligibility Criteria
Should this vacancy be recruited as an apprenticeship, the following criteria will apply:
UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).
The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.
Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.
If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £21.50+£6.50 or Enhanced Disclosure £49.50+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation).This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.
The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.
The Department of Health and Social Care has released a new publication to support overseas candidates looking to work in health and care in the UK.
The new guidance provides information on the recruitment process that candidates should expect when applying for work in the UK. Please follow the below link:
New guidance for overseas applicants | NHS Employers
The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Childrens Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures.All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.