Receptionist
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
We are looking for an enthusiastic and motivated individual to support the Wrexham CAMHS Reception.
This is a full time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients / carers and other professional colleagues. Previous reception and customer service experience is essential.
You will also have knowledge of Microsoft packages including Outlook, Word and Excel. The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times.
The ability to speak Welsh is essential for this post.
Main duties of the job
To provide reception cover including receiving and greeting visitors to the building in a courteous and professional manner and directing visitors as required.
Updating and maintaining patient records using the patient administration system.
Receiving and responding to telephone enquiries from patients, families and other outside agencies and other Health Board staff in a professional, helpful and sensitive manner.
Arriving patients using the patient administration system and verifying that patient data is correct.
Undertake such miscellaneous clerical duties as become necessary e.g. photocopying, ordering stationery, faxing patient information etc.
Undertake the booking of follow up appointments where appropriate to ensure accurate recording of patients attendance.
Arranging meetings with professionals and relatives including booking of rooms and co-ordinating bookings on the electronic diary system.
Taking verbal prescription requests from young people/families in person or via telephone, together with all other admin team members, for presenting to consultant for preparation and prescribing.
Assisting in maintaining an up to date filing system and electronic databases.
Undergo any relevant training updates to the job role.
Provide any other clerical duties appropriate to the post.
Work in a flexible manner, which meets the staff needs and the service needs of the Department.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria- Good standard of education including English and Maths
- Welsh Speaking -Minimum Level 3 Required
- NVQ2 Admin / Customer Service
- ECDL
Experience
Essential criteria- Previous Customer Service / Receptionist Experience
- Experience in all office procedures within an NHS environment
- Knowledge of WPAS
Knowledge & Skills
Essential criteria- Familiar with word packages and the use of outlook
- Able to work to deadlines
- Able to communicate with all staff groups patients and families
Pesonal Qualities
Essential criteria- Approachable and professional in dealing with our service users
- Ability to work alone or as a member of a team
- Good organisational skills
- A flexible attitude towards duties and responsibilities
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.