Social Media Community Manager

About Our Client

Renowned Children's charity

• Engage with online audiences in real time, maintaining the brand's voice.
• Manage community interactions across both paid and organic channels.
• Monitor user-generated content (UGC) and secure consent for its use in communications.
• Provide updates on community conversations to the social media team.
• Ensure communication aligns with brand values and tone.
• Follow crisis management procedures and escalate issues to the Social Media and Content Manager.
• Forward customer complaints to relevant teams and collaborate with Supporter Services.
• Assist in creating FAQs in the brand's tone.
• Support social media content planning, scheduling, posting, and copywriting as needed.

• Knowledge of escalation procedures when needed.
• Audience-focused with an understanding of engagement trends.
• Strong community management skills with experience in large online communities.
• Familiar with social media trends and audience interactions across platforms.
• Proficient in Facebook, Instagram, TikTok, LinkedIn, and Twitter.
• Experience with social media moderation tools, preferably Sprout Social.
• Background in social media marketing.
• Excellent written and communication skills.

What's on Offer

6 week contract

hybrid working models

based in central london

hourly rate