London - Helpdesk Administrator

Helpdesk Administrator - City of London - Up to £30,000 per annum

Are you an experienced Helpdesk Operator looking for a new challenge?

If so please read on...

The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:

• Monday to Friday
• 8am to 5pm
• Permanent position
• £30,000 per annum (dependant on experience)

Important – Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• Open and close jobs
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Chasing and liaison daily
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements:

• Help Desk Experience
• Experience in FM
• General Administration
• CAFM knowledge