French Customer Service Specialist

Pay Rate: £13.50 per hour

The role will involve regular phone contact with customers and the other members of related departments.

Responsibilities:

• Management of customer communication via C4C (CRM system).
• Produce spare parts quotations.
• Co-ordinate with the technical teams to produce component quotations.
• Effectively manage the quote follow up process (within the defined thresholds).
• Create sales orders as per Customer Purchase Orders.
• Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorisation requests.
• Expedite orders and keep track of the logistics process and delivery management.
• Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
• Handle all associated query management by phone and email.
• Be a key interface for external and internal customers to ensure that they receive the best possible customer experience.
• First point of contact for all Quotation and Order Management enquiries via telephone and email.
• Escalate issues to the Customer Service Supervisor as policy dictates.
• Ensure compliance and control guidelines are adhered to e.g. customer documentation, discounts, freight charges etc.
• Support with monthly audit controls testing.

• Minimum 2 years of experience in an office-based customer service role (Preferably in a B2B environment)
• Fluency in French up to mother tongue proficiency
• Fluency in English to a high standard
• Knowledge of C4C/SAP/Salesforce or a similar CRM System
• Proficient in all MS products: Word, Excel, PowerPoint etc.
• The ability to develop strong relationships with customers at all management levels.
• Good communication and negotiation skills.