IT Support Engineer - Trade support

About Our Client

This opportunity is with a well-established organisation in the financial services sector. The company operates as a mid-sized enterprise and has a reputation for maintaining a professional and supportive work environment.

• Provide 2nd line support for Microsoft Windows environments (Windows 10/11).
• Troubleshoot hardware issues for laptops and desktops.
• Support and maintain Microsoft Office 365 and Entra environments.
• Manage and troubleshoot video conferencing and cloud storage technologies.
• Maintain accurate and up-to-date process documentation.
• Identify and communicate recurring issues, driving resolution and awareness.
• Participate in IT projects alongside BAU support.
• Ensure compliance with internal policies, FCA regulations, and PGI Code of Ethics.

• Experience: 5+ years in IT support, ideally within Asset Management.
• Strong knowledge of Windows OS and Microsoft Office troubleshooting.
• Hardware break-fix experience.
• Exposure to trading applications (e.g., Bloomberg, Charles River).
• Proven ability to manage IT escalations and major incidents.
• Hands-on involvement in IT systems and projects.
• Familiarity with ITIL methodology and regulated environments.
• Technical Skills: Cloud technologies and vendor management experience.
• ServiceNow proficiency (highly desirable).
• Basic networking knowledge (IP traffic, firewalls, routing).
• Understanding of GDPR and comms room infrastructure.
• Soft Skills: Strong troubleshooting and problem-solving abilities.
• Excellent communication and documentation skills.
• Ability to work independently and collaboratively across time zones.
• Proactive approach to learning new technologies.

• Competitive daily rate of GBP 150 - 180 / day
• Opportunity to work with a respected organisation in the financial services industry.
• Temporary role offering a chance to gain valuable experience in the technology department.
• Professional and collaborative company culture in London.

This is a fantastic opportunity for an IT Support Engineer to showcase their skills in a thriving environment. If this role in London sounds like the right fit for you, we encourage you to apply today!