BIHR Receptionist/ Administrator - Fixed term 2 years

Job overview

Closing Date: 17.01.25(this may change dependent on response)

Shortlisting to take place week 18.01.25

Interview expected to take place in the week following shortlisting: commencing 30.01.25

It accommodates many clinical and non-clinical research teams including National Institute for Health Research infrastructure and centres, a clinical research facility with a number of research outpatient rooms, informal and formal meeting rooms/ spaces, and has recently been extended to create a new reception and waiting area for research participants/ patients and visitors.

Based in this new area the postholder will have day-to-day responsibility for the management of the reception area and will provide a full reception service for the BIHR. As the first point of contact for patients, staff and visitors to the building the postholder must have a professional appearance and manner with excellent interpersonal skills.

The role will provide an exciting and challenging opportunity for a highly-motivated individual to be involved in the on-going running of a new, purpose- built reception area.

Main duties of the job

The postholder will be responsible for the day-to-day running of the BIHR reception from an administrative point of view. Manning a reception and waiting area, the postholder will be the first point of contact within the facility and therefore they will have a large impact on the research patient/ participant and visitor experience.

The successful candidate will have a friendly and professional manner, be enthusiastic and self-motivated adopting a flexible approach to work. Previous experience working in a research and/ or reception environment would be useful.

Working for our organisation

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Detailed job description and main responsibilities

Please see attached job description and person specification for more information before applying for this role.

Person specification

Experience

• • Previous experience of working in an administrative role (at least 2 years’ experience)
• • Experience in a customer contact role, demonstrating experience of dealing with public
• • Experience of co-ordinating the work of a Unit/ department

• • Working in a research environment
• • Previous experience of working in a reception environment • Previous NHS experience

Skills

• • Excellent computer skills including Microsoft Office, email and internet
• • Excellent keyboard skills
• • Excellent organisational skills
• • Ability to prioritise workload
• • Excellent administrative skills
• • Ability to work as part of a team as well as individually
• • Ability to manage own workload
• • Ability to handle confidential and sensitive information appropriately
• • Able to respond quickly and flexibly to queries and requests for help
• • Excellent and confident communication skills and ability to converse with managers and clinicians at all levels including verbal and written communication

Knowledge

• • Knowledge of health and safety and security arrangements
• Willingness to undertake further training as required
• • Evidence of being proactive and able to problem solve
• • Conflict resolution training or equivalent

Qualifications

• • At least GCSE level or equivalent Maths and English.
• • Confident IT Skills including good word processing
• • RSA 2 or NVQ2 or equivalent qualification

Other Requirements

• • Enthusiastic and self- motivated
• • Flexible approach to work
• • Keen to develop career and ‘make job their own’
• • Ability to work to tight and/or unexpected deadlines
• • Conscientious and hardworking
• • Ability to work unsupervised