Apprentice Client Relation Advisor - 14420
North Lancs Training Group Ltd Leeds
Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.
Job Details:As a Customer service Apprentice/Client relations advisor Apprentice your training will include:
- Answering incoming customer calls promptly and efficiently
- Responding to and taking necessary actions on customer emails ensuring timely and effective communication.
- Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
- Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.
- Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.
- Ensure the achievement of daily targets by effectively managing and prioritising tasks.
- Plan and organise the diary to meet both company and client expectations.
- Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.
- Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.
- Efficiently handle and resolve reactive requests within specified timescales.
- Communicate daily handovers to management and fulfil any additional reporting requirements.
- Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Team working
- Creative
- Work ethos
- Interpersonal skills
- Customer care skills
- Administrative skills
- Co-operative
- GCSE or equivalent English (Grade C or grade 4 or above) essential
- GCSE or equivalent Math (Grade C or grade 4 or above) essential
Hours of work: Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week
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