Claims Handler (12 month fixed term contract)
Your new role
Do you have experience of case management and handling Insurance claims?
Looking for a role where you can use your investigative and negotiation skills?
Then National Highways have the role for you.
We are looking for Claims Handlers to join us on a 12-month fixed term contract basis.
We have:
- 1 x Green Claims role based in Birmingham.
- 1 x Green Claims role based in any of the following locations: Birmingham, Maidstone, Basingstoke, Bristol, Ipswich or Nottingham (Mansfield).
- 1 x Red Claims role based in any of the following locations: Birmingham, Maidstone, Basingstoke, Bristol, Ipswich or Nottingham (Mansfield).
We have a flexible hybrid working approach, meaning the role will be a combination of office/agile home working. You would be required to attend the office a minimum of 2 days per week. Please note in your cover letter which location would be your preference from this list.
There's lots to do in this role, working on over 100 cases at any given time ranging from personal injury to potholes to property damage.
As a Claims Handler you'll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.
What you'll be leading on- Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
- Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
- Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant's version of events; applying professional judgment and experience to support the resolution of cases.
- Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
- Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
- Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.
- Experience of handling cases, within an insurance claims environment.
- Experience of working on IT systems including case management systems.
- Detailed understanding of case management and case law.
- Excellent negotiating and client management skills.
- Excellent organisational skills.
- Able to work under pressure and prioritise workload effectively.
A bit about us
Delivery is a huge collective exercise, with collaboration between Business Services Directorate - BSD - and every other part of the business. Getting it right means success for us all. Our remit in BSD is very broad - and there is a lot to do.