Senior Manager Operations Operational Risk
We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
It/s how we/ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years!LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific.
We employ 25,000 people globally, more than half located in Asia Pacific. LSEG/s ticker symbol is LSEG.The Role:We are hiring for a Senior Manager, Operations & Operational Risk to join LSEG Regulatory Reporting, part of the Markets division at LSEG.
This is a dynamic, blended role requiring an individual who can navigate between operational risk management and day-to-day operations support. You will play a key part in overseeing the operational resilience of the organization while also supporting the Head of Operations to ensure smooth and efficient function execution.
You must demonstrate a deep understanding of both operational risk and the broader operations function, ensuring compliance with regulatory standards.Key Responsibilities:Operational Risk & Resilience Management:Lead the identification, assessment, and mitigation of operational risks across the organization.
Work closely with business units to ensure risks are understood and handled effectively.Ensure the organization/s resilience frameworks are in line with regulatory requirements (e.g., DORA, FCA/s Operational Resilience framework).Develop and manage risk management programs, including scenario testing and stress-testing exercises to assess the organization/s ability to withstand operational disruptions.Oversee the implementation of business continuity and disaster recovery plans, ensuring they are regularly tested and updated.Regulatory Knowledge & Compliance:Keep the organization compliant with key regulations, such as DORA (Digital Operational Resilience Act), the FCA/s operational resilience framework, and SOC2 requirements.Act as a subject matter expert for regulatory initiatives and ensure the operations team is aware of and adhering to all required regulations and controls.Support the preparation for audits and regulatory inspections, ensuring that all required documentation and evidence are prepared in advance.Operational Function Support:Work closely with the Head of Operations, providing day-to-day support to ensure operations run smoothly.Assist in managing operational processes, performance metrics, and continuous improvement initiatives.Contribute to the optimization of operational workflows and implementation of controls, ensuring they align with best practices in risk management.Develop and monitor Key Control Indicators (KCIs) to measure the effectiveness of operational controls and ensure corrective actions are taken when needed.Senior Management Communication:Present key operational risk updates to the Management Committee, Board, and senior stakeholders, ensuring they understand potential risks and mitigation strategies.Provide thought leadership and strategic insights on operational resilience and risk management to senior management.Collaborate cross-functionally with other teams (e.g., IT, legal, compliance) to ensure all aspects of operational risk are being effectively handled.Continuous Improvement & Scenario Testing:Lead scenario testing initiatives to assess the resilience of operational functions in the face of various disruptions (e.g., cyber incidents, market shocks, regulatory changes).Identify areas for improvement and champion projects to enhance the organization/s overall operational resilience.Support the development and delivery of training programs to increase awareness of operational risk and resilience across the organization.Skills and Experience Required:Operational Risk Experience:Strong background in operational risk management, resilience, and controls in a senior role.Experience working with regulatory frameworks such as DORA, FCA/s operational resilience agenda, and SOC2 compliance.Ability to identify and mitigate operational risks effectively, with a focus on maintaining business continuity.Operations Expertise:Good understanding of how an operations function runs, including performance metrics, workflow management, and resource optimization.Hands-on experience in implementing controls, key performance indicators, and key control indicators (KCIs) to measure operational effectiveness and mitigate risks.Senior-Level Communication & Presentation Skills:Experience presenting complex operational risk data to senior management, the board, and external partners in a clear, actionable manner.Ability to influence senior leaders on risk-related decisions and operational improvements.Strong report-writing skills to deliver structured and impactful presentations.Scenario Testing & Stress-Testing:Experience in conducting scenario testing and stress-testing exercises, assessing the impact of various risk events on operational functions.Familiarity with the tools and techniques used to perform and analyze such tests.Regulatory Compliance & Audit Preparation:Deep understanding of SOC2 requirements and the ability to drive compliance across operational processes.Ability to prepare for and lead regulatory audits and inspections, ensuring all necessary documentation and action plans are in place.Key Competencies:Analytical Thinking: Strong ability to analyze operational risks and identify solutions that balance resilience with efficiency.Problem-Solving: Ability to think creatively and address complex operational challenges.Leadership: Experience managing teams, driving projects, and influencing senior leaders on risk-related issues.Collaboration: Ability to work across departments and influence colleagues at all levels to improve operational risk management processes.Attention to Detail: Strong focus on accuracy and thoroughness when designing controls and assessing risks.LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer.This means that we do not discriminate on the basis of anyone/s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.