[ref. a77345204] Operations Manager

Overview:

We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Responsibilities:

JOB DESCRIPTION

• Optimize the use of resource to improve productivity & efficiency
• Partner with CEM to implement action plans to minimize shrink and improve store compliance
• Identify opportunities to benefit the business
• Handle all product items with care to ensure that marked out of stock is minimized
• Manage Marked out of stock efficiently following company calendar & guidelines
• Maintain a safe working environment for customers & employees
• Drive operational efficiencies to ensure that the customer experience team can connect, convert and conclude
• Ensure deliveries are treated with priority & efficiently to avoid any loss of sales

• Lead & inspire the team to deliver process efficiencies to support the Customer Experience team
• Responsible for developing the best talent with skills to complete the Operational job roles Set goals, support personal development plans & opportunities linked to performance
• Create a working environment to support: creativity, strong work ethic & a passion for the RL Brand
• Manage the operational training of store process, technical devices including the registers
• Recognize achievements across all level of employees
• Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors
• Coach & support the team to create a customer first culture within all operational efficiencies
• Manage delivery processing & inventory flow, to increase sales & exceed delivery processing KPI's
• Partner with the customer experience team to ensure daily replenishment requirements are achieved & replenishment targets are exceeded
• Monitor & manage the RFID & IPOD processes to ensure daily compliance
• Demonstrate a good understanding of product seasonality, source, Concepts & key volume lines
• Optimize the customer support space to match seasonal changes & inventory levels
• Manage store supply requirements & expenses within agree budget
• Manage store opening, closing elements which relate to registers , cash management efficiently to company guidelines, daily reconciliation & call out any financial risk to line Managers

Qualifications:

• 1 strategic cycle in retail operations , preferably from a fashion background but not essential.
• Managed a large team
• Fast paced environment background
• People management

Benefits:

• Employee discount
• Referral programme
• Store discount
• Bonus scheme

Schedule:

• 8 hour shift

Experience:

• Retail Operations Manager: 1 year (required)

Work Location: In person