Patient Access Team Assistant Manager

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We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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Job overview

An exciting opportunity has arisen at Weston Hospital for an experienced team leader to join the Patient Access Team and support in managing a centralised team of circa 20 administrative and clerical staff who are responsible for the delivery of both inpatient and outpatient services.

The post holder will be expected to organise and prioritise own workload as well as manage a team of circa 20 access staff, always ensuring the continuity of services. Motivational skills are essential to encourage collaborative working to improve services and performance where there may be resistance to change and to ensure that the patients receive the highest level of care through the set processes within the Access Team.

The post holder will also need sound knowledge around booking policies and procedures, RTT and NHSE wait time targets.

For further details, please refer to the Job description and Person Specification.

• Prepare, analyse and clearly communicate regular performance reports to the Access Team Manager, including demand and capacity metrics, waiting list size, backlog and referral levels.
• Support in maintaining the Access rotas, always ensuring adequate service provision
• To ensure that the national targets and Regional Access policy are adhered to and implement processes to support the clinical teams in achieving the targets
• Support with the investigations of patient complaints related to access, analysing any issues identified and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to avoid future occurrences
• Assist the Patient Access Team Manager to monitor activity levels for outpatients and inpatients
• Support in the delivery of DrDoctor functionalities for the Patient Access team specialties, assisting with any pilots/projects requested by the central outpatient’s team
• Line manage a team of administrative and clerical staff, including the recruitment and retention of staff and the management of any disciplinary, performance, attendance, and grievance matters within the team

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Excellent knowledge of cancer and diagnostic NHS standards
• Experience in the NHS or equivalent public sector organisation
• Competent with Microsoft Word, Excel. Access and PowerPoint
• Dealing with the public in a service provider role
• Ability to act as an effective team manager/leader
• Excellent knowledge around inpatient and outpatient booking procedures
• Excellent knowledge around RTT and NHSE waiting time pressures
• Understanding around the Patient Access Policy

• Knowledge of demand and capacity modelling tools
• Working within a confidential environment
• Service improvement and project management skills

Skills and Abilities

• Excellent verbal, numeracy and written communication skills, including ability to prepare reports for a variety of audiences, with the ability to communicate information that is often complex and sensitive in nature
• Good problem-solving skills
• Able to work independently and proactively as well as part of a series of teams
• Able to interact with confidence and effectiveness with a wide range of stakeholders
• To be able to plan and organise own workload, activities and programmes and manage competing deadlines

Qualifications and Training

• Experience of managing/supervising individuals or teams of people

• Recognised Management Qualification or equivalent knowledge/experience

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.