Duty manager - luxury boutique manor hotel
Join an award-winning boutique hotel nestled in a stunning Cotswolds estate. This intimate luxury property, offering exceptional personalized service, seeks a passionate Duty Manager to join our dedicated team.
About Us:
Set within our private estate, our exclusive boutique hotel delivers bespoke experiences to discerning guests. Known for our innovative approach to luxury hospitality and commitment to excellence, we pride ourselves on creating memorable stays for our ultra-high-net-worth clientele.
The Role:
We're seeking an experienced Duty Manager to ensure smooth daily operations and maintain our exceptional service standards across all departments.
What We're Looking For:
- Previous experience in luxury boutique hotels
- Strong leadership and team management skills
- Excellence in guest relations
- Advanced wine knowledge and cellar management
- Experience dealing with UHNW individuals
- Ability to anticipate guest needs
- Problem-solving capabilities
- Flexible approach to working hours
- Eye for detail and high standards
- Experience in fine dining operations
- Discretion and professionalism
What We Offer:
- Competitive salary
- Excellent tips
- Meals on duty
- Stunning Cotswolds location
- Career development opportunities
- Staff discounts across the estate
- Pension scheme
- Healthcare benefits
- Access to extensive grounds
Key Responsibilities:
- Managing daily operations
- Supervising service teams
- Ensuring exceptional guest experiences
- Wine list management and cellar oversight
- Handling VIP guest requests and feedback
- Supporting front office operations
- Maintaining service standards
- Team training and development
- Health and safety compliance
- Managing high-profile guest requirements
Hours:
Full-time position including evenings and weekends (rota basis)
Mix of early, late, and weekend shifts
Location:
Broadway, Cotswolds
Worcestershire
The Ideal Candidate:
You'll be a natural host with impeccable attention to detail and a passion for luxury service. Your understanding of UHNW guest expectations, combined with excellent wine knowledge and ability to lead by example, will be essential in this role.
Additional Information:
- Intimate luxury property
- Focus on personalized service
- Private events and exclusive-use capability
- Part of a prestigious hotel collection
- Extensive wine collection
Ready to Join Our Team?
If you're passionate about luxury hospitality and ready to join one of the Cotswolds' finest boutique hotels, we'd love to hear from you. Please send your CV and a cover letter explaining why you'd be perfect for this role.