[ref. u48135122] Care Coordinator - NHS
Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing.The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
An exciting opportunity has arisen to join the Community Virtual Ward & Unscheduled Care Coordination HUB at our Reed House base.
We are seeking enthusiastic and proactive individuals to join our dynamic team to undertake administrative tasks to support in the smooth and efficient running of the HUB.
The HUB operates a 7 day a week service, including bank holidays between the hours of 8am and 8pm. There will be a requirement for some weekend and bank holiday working.
For further information please contact Clinical Lead Manager Julie Howard - [email protected] 01603 206023
Main duties of the job
To undertake the safe and efficient co-ordination of patient referrals and administration support within the Virtual ward and Unscheduled Care Coordination Hub (UCCH) services. To audit and monitor electronic information to ensure accuracy and quality.To maintain good customer care when communicating with the public and health/social care professionals.
Working for our organisation
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities- To undertake a safe and efficient co-ordination. To co-ordinate patient appointments for the Virtual Ward and the unscheduled care coordination hub following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.
- To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.
- To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.
- To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.
- To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.
- Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.
- Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.
- Filing and storage of patient notes in accordance with policies and procedures.
- To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team
- To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.
- To receive and record messages for members of the teams.
- To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.
- To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.
- To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.
- To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.
- To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.
- To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)
- To demonstrate an awareness of clinical governance and risk management and apply to work situation. To maintain confidentiality for patient data and commercial data, including data being shared by partner organisations as part of work for Virtual Ward and UCCH.
- Virtual Ward and Urgent care coordination Hub are operational all year-round including bank holidays between the hours of 08.00am and 20.00pm. There may be a requirement to work some weekends and bank holidays.
- To be an active member in the distribution, management, and allocation of the virtual ward remote monitoring equipment. In addition to this recognise the issues around maintaining stock in all locations that Virtual ward cover including arranging collection of kits.
Person specification
Qualifications
Essential criteria- GCSE grade C or above, or equivalent in English and Maths
- NVQ 3 Business Administration or equivalent experience
- RSA II or equivalent Typing Qualification
Experience
Essential criteria- Office experience in private or health sector
- Professional contact with the General Public
- Customer Services experience
- Previous NHS experience
Skills Abilities and Knowledge
Essential criteria- Able to communicate effectively in written and verbal English Language IT and Microsoft office literate
- Ability to work effectively as part of a diverse multi-disciplinary team
- Problem solving skills
- Good organisational skills
- Excellent attention to detail
- SystmOne literate
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
Other
Essential criteria- Able to work shift patterns and weekends to meet the needs of the service
- Flexibility to travel to other sites to meet the needs of the service
- Able to make own travel arrangements
All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas.If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary.However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England.Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.