Emergency Department Receptionist (Band 3)
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come.We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people.
Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.
Previous applicants need not re-apply
Main duties of the job
Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne).
Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.
Communicate effectively and sensitively to distressed patients and relatives.
Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust
General admin duties e.g. filing, dealing with telephone enquiries, scanning etc
Working for our organisation
You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.
You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.
We are looking for staff with commitment to quality and care and working together for patients
Detailed job description and main responsibilities
For further details please see the attached job description and person specification attached to this advert.
Person specification
Qualifications
Essential criteria- ECDL/CLAIT or equivalent or SystmOne experience
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
Experience
Essential criteria- Significant and recent reception/office experience in a health care setting
- Experience and understanding of confidentiality policies and procedures
- Experience of working shifts with a flexible approach to work
- Previous work in a pressurised environment
- Experience in dealing with distressed patients and relatives
- Experience in working in a multi-disciplinary team
- General office experience e.g. filing, telephone enquiries, scanning systems etc
- Understanding the importance of data quality
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard or Basic £26.40) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £16 cost per year.