Parts Sales Advisor
Company description:
Over the past few years, LKQ Euro Car Parts has developed into something that is much more than the leading distributor of car and LCV parts. While we continue to focus on our customers across our three key markets (trade, retail and collision), stocking over 100,000 different parts and operating from 280 branches across the UK and the Republic of Ireland, our key focus is on our colleagues – we recognize that our people are our greatest asset.
We currently employ over 9,000 colleagues; from logistics and supply chain, to indoor or field based sales, or finance and legal, to marketing, communications and HR - the world really is your oyster when you work for LKQ Euro Car Parts.
As part of LKQ Europe and wider LKQ Corporation, a Fortune 500 company and market leader, there are ample opportunities for ambitious individuals to flourish and grow; both personally and professionally.
Developing our people is part of our core values at LKQ Euro Car Parts; you don’t just get a job, you get a career when you work with us. Our teams are committed to championing your success, because when you deliver great, so do we.
Job description:
Job Overview
As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise.
Why work for LKQ
We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance.We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities- Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch
- Become an expert in LKQ Digraph product offerings to customers and be seen as the trusted advisor
- Working collaboratively with the other areas of the branch, ensuring that the customer needs are met
- Ensure all call backs are completed in a timely manner
- Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs
- Work with the Warehouse team to understand customer returns and look to reduce our return rate by building better relationships with our customers
- Utilising relevant business data to understand the opportunities across all customer bands and product groups
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity
- High levels of focus, energy and drive
- Good business acumen
- Always delivering best in class service to establish customer experience excellence
- Pension
- 22 days annual leave
- Hapi benefits retail discount
- Staff discount
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
Digraph is the UK’s most successful and fastest growing commercial motor factor is transforming the UK commercial vehicle parts aftermarket with major investments in new branches, stock ranges, delivery speed and value-added programmes to benefit the commercial vehicle fleet operator and HGV truck & trailer repairer.