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apartmentRegal Autosport placeSouthampton calendar_month 
We are looking for a customer-focused, detail-oriented Service and Repair advisor to join our increasingly busy service and repair department, which is rated 4.9* on reviews.io. You will play a key role in ensuring our customers' cars are serviced and repaired correctly while providing excellent customer service.
Key responsibilities:

As part of our service & repair team, you will be responsible for your share of:

  • Greeting customers and vehicle check-ins
  • Answer phone calls & emails
  • Entering data accurately into our Garage Management System
  • Identify accurately the parts required for a schedule of work
  • Obtain prices from suppliers
  • Quote customers
  • Order parts from suppliers
  • Check-in parts from suppliers
  • Clear and concise communication with office staff and the workshop team.

Requirements:

  • Minimum grade in English & Maths of GCSE C / Grade 4
  • Competence in accurate and timely data entry
  • Professional verbal communication
  • Professional written communication
  • Competence in using a computer and associated applications

Experience, certifications & knowledge:

  • Experience within the motor industry, either at a main dealer or aftermarket garage parts department or service desk
  • Experience using Garage Management Systems
  • Experience in data entry
  • Experience in using parts lookups
  • Knowledge of motor vehicle servicing and repairing

If you're passionate about working in the automotive industry and providing exceptional customer service, we'd love to hear from you!

Job Types: Full-time, Permanent
Pay: From £30,000.00 per year

Additional pay:

  • Performance bonus

Benefits:

  • Company events
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Profit sharing

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • SOUTHAMPTON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • How much experience (time) and what experience (describe what you did) within the motor industry?
  • Describe a typical day in your current job role?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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