Medical Receptionist

• Medical Receptionist Hours: Up to 32 per week (08:30 starts, some half days and some 18:30 finishes) Place of Work: Penn Hill Surgery Reports to: Patient Services Manager Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.

• Patients, visitors, carers and family members
• Partners - Practice Manager
• Management Team
• All members of staff Job Responsibilities
• Reception To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed Enter patient information accurately onto the computer (EMIS) as required Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians.

Divert calls or take messages, ensuring accuracy of detail and prompt delivery Action tasks on EMIS, AskmyGP and Email on a daily basis Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.

• Administration Completing tasks.

Dealing with enquires from patients/insurance companies/solicitors/hospitals etc.

Premises: Prepare the surgery at the start of the day to receive patients Open front doors at 8.30am When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off.

If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager.

• Attend team meetings, monthly staff meetings and other meetings as appropriate
• Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
• To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance Confidentiality
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

• In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.