Inpatient Scheduling Assistant Service Manager
Job overview
We are offering an exciting opportunity for an Inpatient Assistant Service Manager in Surgery (General surgery, ENT, Max Fax and Dental). The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in busy services with a wide variety of challenges.The posts will provide an extensive opportunity to build and develop skills required to move forward to a more senior role. The successful candidates will be joining a supportive, forward thinking department which values team work and a positive approach
Main duties of the job
We are looking for someone with good experience of operational management, ideally within the NHS, who is enthusiastic, willing to learn and has a positive approach to challenges. You will need to have excellent communication skills and be able to demonstrate that you can lead and motivate a team, as well as build relationships with a variety of professionals.You will need to liaise with patients of all ages, clinicians at all levels and managers within the Trust and at external organisations. Time management and prioritasation skills are also essential as you will need to balance the demands of a very busy workload.
We are looking for someone who thrives in a busy and pressured environment, who uses their initiative and thinks outside the box.
Working for our organisation
With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.The trust also provides a nationwide state-of-the-art endoscopy training centre.
Detailed job description and main responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person specification
Experience
Essential criteria- • At least 2 years healthcare experience
- • Experience of managing staff rotas
- • Maximising efficiencies within a team
- • Achieving KPIs, national and local targets, also holding staff to account against these
- • Staff motivation within a team
- • Evidence of excellence innovation and achievement in management practice.
- • Evidence of waiting list management as appropriate to role.
- • Management and leadership of a large team of team leaders and front line staff
- • Evidence of successful operational leadership and effective involvement in change management
- • Evidence of appreciation and achievement in management of financial targets and budgetary management;
Qualifications & training
Essential criteria- • Degree level or equivalent qualification/equivalent level of experience
- • Managerial qualification, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational management experience required including staff and financial management
- • Demonstrable experience of service review
- • Recognised management qualification
Skills
Essential criteria- • Evidence of problem solving skills and ability to respond to sudden unexpected demands
- • Plans collaboratively with others, co-ordinates and monitors the delivery of services and/or projects with clear quality indicators and timescales.
- • Considers how plans impact on other areas and actively work with those areas to ensure a positive outcome
- • Deals constructively and sensitively with complaints.
- • Able to prioritise own work in an environment of changing and sometimes conflicting priorities
Knowledge
Essential criteria- • Awareness and understanding of national policy concerning patient care and developments within the NHS
- • Knowledge of HR policies and procedures in the NHS
- • A detailed understanding of 18 weeks, diagnostic, cancer pathways and trust access policy
- • Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes.
- • Knowledge of the trust IT systems (iclip, EDM, E-triage)