Property Services Administrator
What's involved with this role:
Temporary Property Services Administrator
Ref number: Nuneaton 5263686
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
Qualifications in the English Language and Mathematics at NVQ Level 2 or equivalent.Recent experience of dealing directly with customers, particularly via the telephone.
Experience in the use of computer systems, including word processing and spreadsheets.
Recent experience in undertaking clerical/administrative duties.
Good planning and personal organisational skills.
What's involved with this role: Your role is to deliver an excellent day to day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
You will work with the Senior Property Services Support Officer and the wider Housing and Communities team within the Council to ensure excellence in service to customers, both internal and external is achieved.
Key responsibilities:
The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.Receipt and deal with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
Be proactive in identifying opportunities for continuous improvement and maintaining existing improvements.
Co-operate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.
Communicate effectively with the customer, team members and other stakeholders in a professional manner.
Carry out basic diagnostic questioning over the phone to establish what repairs is/are required.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.1
Job Ref: Nuneaton 5263686
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.