Ward Clerk - Byron Ward
Job overview
Ward Clerk - Byron Ward
Division: Medicine and Emergency CareCare Group: Frailty
Band: 2
Salary: £23,615 pro rata/per annum
We are recruiting for a Ward Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.
Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team. In addition to supporting the Frailty wards at Medway Hospital this post is extended to providing remote cover to our 22 bedded unit at Sheppey Community Hospital.
The successful postholder would be required to work some evenings and weekends.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment.We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients’ personal details are up to date and correctly entered onto the PAS System, with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff.Printing handover lists using the electronic patient systems as necessary.
Receiving and processing patients’ case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.
Collecting Patients’ case-notes from the Health Records Department, Transit area
Collection of Ethnic and Religious Data and inputting information onto PAS System
Acting as Stage One Officer to determine overseas patients’ liability for treatment charges and informing the Overseas Officer
Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate
Assisting Nursing staff with processing of patients’ property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody
Liaising with General Office regarding patients’ pensions/benefits
Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.
Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit
Liasing with specialty pathway co-ordinator’s in relation to EDNs and admittance notification for GP’s for completion by medical staff
Arranging ambulance transportation where authorised
Ordering and maintaining ward stationery and supplies through Integra and NHS supply chain
Ordering of patient supplies through teletracking system
Completion of routine maintenance requests for forwarding to Estates Department
Receiving telephone calls, taking and relaying messages and referring calls as appropriate
Answering patients and relatives general enquiries and assisting them with any problems throughout their stay
Person specification
Qualifications
Essential criteria- Educated to GCSE level including English or equivalent qualification/experience
Knowledge
Essential criteria- Computer literate including ability to use Microsoft packages such as Excel
Experience
Essential criteria- Previous general administrative experience (preferably NHS background but not essential)
- Management of electronic diary
Skills
Essential criteria- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- Maintenance of patient confidentiality at all times
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
- Ability to work on own initiative and to work within a team
Values Based Question
Essential criteria- How do you demonstrate respect and dignity?