Customer Service Advisor
Bristol - Old Market
Full-time, 40 hours per week
Monday-Friday, 08:30-17:00
1 in 4 Saturdays (8:00-16:30) - paid at time and a half OR take a day off in the week!
Bring your customer service experience to a team where your skills really matter!Whether you come from retail, hospitality, call centres, or any customer-facing role - if you love helping people, solving problems, and keeping things running smoothly, you'll fit right in with us.
We're looking for positive, proactive communicators to support our customers, branches, and insurers. If you thrive in a busy environment and enjoy making someone's day a little easier, this role is for you!
What You'll Be Doing
In this role, you'll be the friendly and professional first point of contact for our customers. Your day-to-day will include:
- Handling incoming calls - bookings, quotes, queries… you'll keep things moving and meet service levels
- Following up on unconfirmed bookings to get appointments arranged
- Validating job details - checking parts, insurance authorisations and everything needed for appointments
- Managing incoming emails and responding promptly
- Working closely with Branch Managers on booking updates or changes
- Collaborating with branches to support Time to Serve (TTS) targets
- Keeping accurate records and detailed job notes
- Working safely and securely in line with data protection and company procedures
Key Performance Indicators
You'll be supported to succeed, and measured by:
- Jobs validated and booked correctly
- Productivity and utilisation
- Same‑day email responses
- Calls answered within Service Level Agreement
- Fleet portal tasks completed before end of shift
- Timely, accurate parts checks and process compliance
You'll handle sensitive information, so it's essential you follow GDPR and our internal privacy policies at all times.
What We're Looking For- Experience in a customer service or contact centre role
- Confident, calm, professional communication skills
- Excellent attention to detail and accurate data entry
- A positive, can‑do attitude
- Able to work both independently and as part of a team
- Highly organised, great at multitasking, and steady under pressure
- Customer‑focused and committed to high service standards
- Supportive team environment
- Clear expectations and great training
- Opportunities for growth
- A role where your communication and problem‑solving skills genuinely make a difference
Apply now and bring your talent to a place where every conversation counts!
Short listed candidates would be contacted within 24 hours.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.