Customer Service & Operations Analyst, Anti-Money Laundering

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be investigating complex queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• You’ll work from home some of the time, but you’ll also spend two days a week working from the office
• We’re offering a salary from £36,126 to £51,000, depending on experience, for this role

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Monitoring and participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You'll also need to demonstrate that proactive discussions with the team have taken place to resolve complex queries.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills