[ref. a6558016] Northwich - Client Director

About Our Client

This Top 100 accountancy practice is a great place to work, forward thinking in terms of services, people and the information technology used across the practice. Newly refurbished offices and free parking.

• Exciting opportunity for a client services director to work alongside existing directors in a modern office environment with a small, but growing team.
• Taking over an existing portfolio varied SME and personal tax portfolio and seeking to build from that base if desired.
• Building and maintaining strong relationships with new and existing clients
• Joint responsibility for managing the team with potential to grow the team over time.
• Develop, retain and motivate junior members of staff and assist in the management of the team on a day-to-day basis
• Lead, mentor, and act as role model for junior team members
• Proactively monitor and help to resolve people issues, provide constructive input to colleagues, identify and act upon own and team training and development needs, provide support to career planning of team members
• Proactive management of budgets, fees targets, WIP and debtors
• Advising on an array of practice queries when necessary
• Act as main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them
• Review work completed by junior team members and resolving all issues
• Ability to multi-task and complete assignments within time constraints and set deadlines
• Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service
• Knowledgeable of the firm's services and able to cross-sell those services into the client base

• ACCA/ACA qualified or equivalent
• Have proven experience of working in a practice environment
• Experience in managing a client portfolio
• Have a proven track record of establishing and maintaining strong client relationships
• Have a proactive approach to problem-solving and delivering client solutions
• Be a motivated individual and able to work alone or as part of a team
• The ability to take responsibility and use own initiative to resolve problems and issues
• Ability to communicate clearly with colleagues and clients at all levels
• Strong organisation and planning skills and attention to detail
• The ability to positively embrace changes and new challenges

• 36 days holiday inclusive of bank/public holidays and Christmas closure
• Bonus scheme
• Option to buy/sell a maximum of 5 days holiday
• Flexible working
• Employee assistance programme (which includes; Life support, Legal information, Bereavement support, Medical Information, CBT & Managerial Support).
• Pension scheme - 5% employer contribution
• Life assurance cover (4 x annual salary)
• Option of salary sacrifice pension scheme
• Enhanced maternity/paternity/shared parental pay
• Enhanced sick pay
• Recruitment Referral scheme
• Client Referral scheme
• Paid volunteer time and an annual charitable donation on your behalf
• Long service enhancements to employer pension contribution and holiday entitlement
• Company wide social days
• Free tea, coffee, juice and fruit
• Bright Exchange staff discounts
• Eye tests
• Quarterly team budget £10 per person for socials/meals
• Payment of annual subscription fees
• Dress for your diary
• Opportunity to attend networking events
• Access to electric car scheme
• Cycle to work scheme
• Long service awards - additional days holiday at 5 and 10 years (up to a maximum of 38 days)
• Long service awards - additional 1% employer pension contribution at 5 and 10 years (up to a maximum of 7%)