Senior Consultant - Omni Channel
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About your role
As a Omnichannel senior consultant, your role will include the following;- Bring omnichannel process expertise with a deep understanding on all digital channels and emerging trends, who can navigate and structure complex requirements.
- Advise clients in their omnichannel journey and guide them towards making the right choices during this process
- Understand the complex requirements associated with this journey and break it down into modular products that presents a clear roadmap towards the true omnichannel state.
- Create tailor made offerings to assist clients, set up and maintain an ongoing customer success model.
- Steer the clients in selecting the relevant technologies and showcase expertise in one or more technologies around order management, integrations, fulfilment, ERP and customer service.
- Define and deliver the consumer journey from demand creation to fulfilment and returns
- Lead large teams comprising experts in different domains and technologies to provide a single point of contact for the client in terms of design, delivery and support.
- Provide ROI based creative/strategic input as part of digital roadmaps for legacy and greenfield implementation.
- Results-oriented, with the ability to accomplish project / team goals by ensuring on time delivery
- Have a broad business skill set including stakeholder management, problem-solving, and resilience
- Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
- Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel
- Have application/ domain expertise, you should be able to lead workshops, works in matrix team structure, and assumes front end roles at client locations
- Are an expert in order management solutions - IBM, Manhattan or Blue Yonder
- Can advise clients on right size DTC solution aligned to business objective
- Are the trusted advisor to the client to implement and enhance their Omni channel journeys
- Are an expert on the KPIs around omnichannel and familiar with creating business cases for the products in the omnichannel setup
- Are a technology enthusiast to complement the business domain expertise
- Have extensive industry experience in CPG & Retail
- Have prior consulting experience in e-commerce, m-commerce solution advisor, design and / or delivery
- Have experience of working with multi-cultural teams across multi locations
- Can manage business stakeholders to deliver change management and process improvements
- Have excellent organisational and analytical skills along with a sound technical understanding
- Self-starter with excellent communication skills
Benefits
About your team
Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future.We transform traditional organizations to digitally centric business models and drive new revenue streams.
About Infosys Consulting
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.
Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023.Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!