Senior Medical Receptionist
To support the management team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The post holder will: Be able to provide leadership to the reception and administration team Have excellent service, leadership and communication skills Work collaboratively with the whole surgery to meet the needs of the patients Main duties of the job: The following are the core responsibilities of the Senior Receptionist.
There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities Compiling administration staff rotas Updating the appointment book to reflect annual leave and other absences Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures With the Practice Manager, supporting the coordination of the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences Providing initial guidance and advice to patients who wish to verbally complain Maintaining and monitor the practice appointment system Processing personal, telephone and e-requests for appointments Answering incoming phone calls, transferring calls or dealing with the callers request appropriately Signposting patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Photocopying documentation as required Data entry of new and temporary registrations and relevant patient information as required Inputting data into patients healthcare records as necessary Direct requests for information, i.e. SAR, insurance/solicitors letters and DVLA forms to the Medical Secretary Manage all queries as necessary in an efficient manner Maintaining a clean, tidy, effective working area at all times Monitoring and maintain the reception area and notice boards Supporting all clinical staff with general tasks as requested Actioning incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Dealing with patient complaints relating to front desk/reception services Oversee and delegate daily tasks