[ref. u28006520] Director, Sales & Account Management

Overview:

Travel: Up to 40% of the time internationally as required

Job Summary

This role focuses on maximizing opportunities across all products and product lines, meeting company objectives, and achieving Profit & Loss goals and ensure customer satisfaction.

Responsibilities:

• Provide the vital leadership, support, and mentorship to ensure that the account sales strategy is aligned with the business direction and supports the accomplishment of the overall company objectives.
• Direct the Sales and Account Management strategy, including planning and execution.
• Identify, onboard, new customers
• Develop regional plans and participate in both strategic and tactical planning.

• Take responsibility for regional sales Profit & Loss.
• Establish and achieve sales growth and profitability targets for the region.
• Drive cross-regional and functional improvement initiatives.
• Manage regional team budget, sales strategic plan and sales forecasts and performance metrics

• Act as the regional lead for all customers in region supporting meetings as needed.
• Focus on continuous improvement on the customer experience and build deeper relationship with key stakeholders at the airline.
• Team Leadership (20%)
• Lead a team of high performing account managers/sales leaders and ensure they have clarity of purpose and ownership.
• Hire, lead, train, motivate, appraise, and develop Account Managers within the assigned region.

Qualifications:

• Strong familiarity with the overall airlines and aviation markets.
• Extensive experience dealing with airlines, with a well-established rapport and network, including contacts within major airlines’ procurement, engineering, marketing/product, and other relevant departments.
• Thorough understanding of aviation product distribution and management systems in the regional airline and aviation market.
• Proven track record in managing Profit & Loss and executing business strategies/plans for sales operations in the region.
• Exceptional command of written and spoken English.
• Excellent communication, negotiation, persuasion, and presentation skills.
• Proven ability to drive cross-regional and functional improvements.
• Leadership experience in managing account management teams effectively.
• Demonstrated success in direct sales across large and complex accounts.
• Comprehensive understanding of customer issues and the ability to create compelling value propositions.
• Knowledge of IFEC system architecture, GUI options, application functionality, and associated commercial and technical implications.
• Advanced analytical skills to assess strategic business and product placement issues.
• Strong organizational skills with the ability to implement department objectives effectively.
• Experience in resolving customer inquiries and complaints professionally and promptly.
• Ability to develop and maintain strong working relationships with customers and internal departments.
• Extensive knowledge of budgeting, planning, forecasting, pricing, and estimating.

• Bachelor’s degree or equivalent in Business, Sales, Marketing, or a related field (preferred).
• Significant experience in direct and channel sales in IFEC, avionics, or commercial aircraft cabin systems.
• Demonstrable management experience with a proven track record of success.

Why Join Us?

This is an exciting opportunity to lead a dynamic team, drive impactful strategies, and shape the future of aviation sales and account management. Collaborate with industry-leading partners and customers while contributing to the success of an innovative organization.

Ready to make an impact? Apply now to join us as the Director, Account Management and take the lead in delivering excellence.

Who We Are:

Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What We Offer:

Relocation support is on offer for this role for suitably qualified candidates.