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Salary £23,480.55

Working a 7.5hour day, there is some flexible with regard to start and finish times – eg 8am to 4pm, 8.30am to 4.30pm or 9am to 5pm.

You will ensure all enquiries are responded to accurately and within the Service Level Agreement (SLA) timeframe and in accordance with our policy and procedures.

• Ensuring regulatory legal requirements are instructed across applicable Modules and that applicable database(s) are accurately updated.
• Monitoring supplier SLA's ensuring reports are received, reviewed and uploaded to the database in a timely manner.
• Assist in resolving and resolve (where possible) any "non" compliant items across applicable modules in aims to minimise the overall company & client’s risks.
• Receiving and assessing customer and/or 3rd party enquiries, providing appropriate advice, guidance and service and/or solution.

• Strong administration skills with solid experience of cross-departmental working.
• Excellent communication skills, both written and verbal – with the confidence to pick up the phone and speak with key stakeholders when required to achieve a speedy resolution.
• Excellent level of attention to detail and analysis skills, with solid time management and organisation skills.
• Ability to confidently use Microsoft Word and Outlook and Excel
• The ability to provide a consistent high level of customer service, to both internal and external customers.
• Ability to make decisions both independently & collaboratively, but confident to ask questions when unsure.

• A 37.5 hour working week and a salary of £23,480.55
• 25 days holiday plus all Bank Holidays plus never work your Birthday
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

About Us

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn’t stop there - RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• What is your notice period/availability to start the role?
• Are you able to work full time at our offices in Northwich?

Experience:

• Administration: 2 years (required)

Licence/Certification:

• UK Driver's License and access to own vehicle (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person