Client Care Advisor (Part-Time)

apartmentScarsdale Vets placeAlfreton calendar_month15/11/2024

Client Care Advisor (Part-Time)
Scarsdale Vets, Alfreton, Alfreton, East Midlands

Discipline: Non-clinical Support

Part Time

Up to £10,707 DOE per annum.

Passionate about pets and delivering excellent customer service?

We are looking for a positive and approachable Client Care Advisor who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on!

About the role

Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.

You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients. Your main duties will include: Promoting a positive client journey.

Supporting the clinical team in arranging the best treatment for our patients.
General reception and administration duties.
You will be working on a flexible contract to suit the needs of the business averaging 18 hours per week.

Want to know more about us?

We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.

Required Skills and Experience

Previous client care experience
Confident with computers
Flexibility
GCSE in maths and English
Team player

Love of animals

Desirable Skills and Experience
Knowledge of the veterinary industry
Experience in Microsoft Excel/Word
Customer Service training course attendance
Problem Solving skills

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Scarsdale Vets, Alfreton

Unit 2, Nottingham Road, Alfreton, DE55 7GR, United Kingdom

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