Medical Receptionist / administrator
NHS Jobs Gateshead
We are currently looking for a friendly enthusiastic candidate to join our team. Previous experience preferred. The post holder will provide a high-quality reception service to all patients. Ensuring that the reception runs efficiently and in accordance with the practice requirements.
General Duties To make appointments and book patients in when they arrive for an appointment inaccordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy andwelcoming.
To answer telephones promptly ensuring that all in-coming lines are covered at alltimes. To comply with the practice protocol for the printing of prescription requests andqueries. To comply with practice protocol for the collection of results from the hospital on adaily basis and advise patients of any action/advice requested by the GP.
To follow practice procedure regarding letters that arrive at the surgery either,externally by post or internally from the hospital. To comply with the protocols in place at the practice for the scanning/indexing andworkflow of correspondence To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
To liaise with the Office Manager and/or Practice Manager when required and followinstructions from them when necessary. To undertake any other duties as deemed appropriate by the Practice. Extract notes and patient's summaries from computer Opening & stamping of all mail.
General Duties To make appointments and book patients in when they arrive for an appointment inaccordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy andwelcoming.
To answer telephones promptly ensuring that all in-coming lines are covered at alltimes. To comply with the practice protocol for the printing of prescription requests andqueries. To comply with practice protocol for the collection of results from the hospital on adaily basis and advise patients of any action/advice requested by the GP.
To follow practice procedure regarding letters that arrive at the surgery either,externally by post or internally from the hospital. To comply with the protocols in place at the practice for the scanning/indexing andworkflow of correspondence To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
To liaise with the Office Manager and/or Practice Manager when required and followinstructions from them when necessary. To undertake any other duties as deemed appropriate by the Practice. Extract notes and patient's summaries from computer Opening & stamping of all mail.
Sending & receiving emails. To bring to the attention of the Practice Manager all complaints/comments/suggestions and report on any adverse/untoward incidents Code Clinical Letters Refer using E-referral system
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