Lead Delivery Manager
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource.It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
Are you a dynamic and experienced Delivery Manager with a desire to maximise the potential of adopting agile methodologies?
Or a pro-active and experienced Project Manager with a passion for transitioning project delivery into product delivery?
Are you forward thinking, looking for a new challenge, a chance to make a difference, add value and deliver tangible benefits? Do you thrive in a fast-paced, innovative environment and enjoy leading multidisciplinary teams? If so, Digital Health and Care Wales has an exciting opportunity for you.
We are looking for a Lead Delivery Manager to join as part of the new Digital Delivery Team within the Operations Directorate, where you will play a pivotal role in transitioning from traditional project delivery to a product orientated delivery operating model, that meets the evolving needs of our service providers and users.
Main duties of the job
The post holder will help to be accountable for leading a multidisciplinary teams as part of the Operations Directorate, creating an environment that enables delivery at pace in line with DHCW and NHS Wales standards and procedures. You will line manage the scrum team, remove blockers, lead the team in Agile ceremonies and project management meetings, working closely with Product and Service Managers to lead the Delivery Team, tracking and reporting on progress.
Fundamental to this role is a focus on creating an efficient, organised and productive environment to enable the team to deliver. Managing the day-to-day progress of the Delivery Team, building effective working relationships across all stakeholders.Promoting the right mindset of the team and encouraging commitment and participation from all team members. Keeping the Delivery Team focussed on priorities as agreed with the Product and Service Managers and aligning sprint goals to the project or programme milestones and strategic objectives.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales.Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance.
We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives.
We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
As an experienced Agile Delivery Manager and, or Project Manager you will:
- Expertly coach and lead teams in Agile and Lean practices and act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
- Coach, train and mentor other teams as the central point of expertise.
- Apply highly developed specialist knowledge across a range of work procedures and practices, underpinning theoretical knowledge and relevant practical experience.
- Identify and overcome obstacles by providing positive support through to resolution
- Create or tailor new ways of working and constantly innovate.
- Visualise outcomes and clearly articulate and engage buy-in and trust
Building on effective project controls and strong planning skills to ensure the coordination and implementation of organisational and national programmes, projects and workstreams across the Operations Directorate Portfolio including:
- DevOps – optimising software capability and performance, driving automation and integration
- Open Architecture – adopt the architecture framework and principles to accelerate product and service delivery
- Cyber Security – reducing the risk of cyber threats and vulnerabilities, and improving NHS Wales security posture
- Cloud – adopt Cloud native platform architectures and utilise modern digital tools and capabilities to maintain critical IT infrastructure
Person specification
Qualifications and Knowledge
Essential criteria- Educated to Masters level (or equivalent qualification / experience)
- Expert of Agile and Lean practices
- Certification such as Professional Scrum master or equivalent
- Evidence of continuous professional development
- Expert at supporting multi-disciplinary teams in the delivery of products and services
- Understanding and knowledge of health service terminology and information requirements
- Knowledge/awareness of DHCW and how it supports the NHS in Wales
- Working knowledge of the NHS and national developments and policy initiatives
- Membership of a professional organisation, such as Scrum Alliance, Scrum.org, Internation Scrum Institiute, Agile Alliance...etc
Experience
Essential criteria- Extensive delivery management experience.
- Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle.
- Excellent expectation management skills.
- Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
- Demonstrable experience with introducing agile and lean practices into an organisation.
- Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse and changing environment
- Demonstrable focus on details including metrics, KPIs and process.
- Experience in budget management, contracting and managing on-going service agreements with 3rd party suppliers.
- Pragmatic, innovative problem solver.
- Expert at coaching teams to apply a user centred focus and to deliver to service standards
- Expert at creating a positive environment to support a strong team culture.
- Expert at ensuring quality in the delivery of products and services.
Skills and Attributes
Essential criteria- Advanced commercial and financial acumen.
- Leadership and mentorship skills.
- Strong negotiation, decision-making and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly.
- Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration.
- Excellent people skills and demonstrable emotional intelligence.
- Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables. Able to navigate and negotiate through complex or contentious situations.
- Strong leadership and management skills; planning and organisation of a number of complex activities or programmes, which require the formulation and adjustment of plans.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
For further information regarding Digital Health and Care Wales please see our website: https://dhcw.nhs.wales/