Technical Trainer
Are you passionate about creating and delivering great SaaS training? Ideally in clinical trials with a strong understanding of RBQM and life science technology? We have a great role that can be working from home for our client.
We can consider a range of experience for this role, as long as you meet most of the criteria listed here. This could suit a CRA, Clinical Data Manager, Implementation Consultant or Trainer from SaaS.
We are looking for a creative Technical Trainer, who will support our client's product by creating and maintaining engaging internal and end-user training materials.
This is a new role within the growing Operations team at TRI. The development and deployment of engaging training content is key to our customer engagement, and to the successful use of our core product, OPRA.As our Technical Trainer, you will assess the impact of new product releases on existing training materials, and identify requirements for new materials, which will include videos and
SCORM-compliant e-learning content. You will also create e-learning content for industry regulatory guidance, and support the development of engaging resources for internal team training.
You will have an established track record in the creation of engaging training materials in a similar business, and be able to build relationships throughout the organization, specifically
with the Product team.
Finally, you will be passionate about understanding how our client's core product, supports RBQM (Risk Based Quality Management) in clinical trials.
As the trainer, you will be responsible for:
- Developing a deep understanding of RBQM processes and our client's SaaS Product (product) including new product releases, through collaboration with Product and Operational Teams.
- Developing and maintaining engaging training and end user materials related to existing product and new product releases, key for which customer engagement and success.
- Developing and maintaining online training resources related to RBQM activities and regulatory requirements in collaboration with external providers (as required).
- Delivering internal training (Train the trainer) especially relating to new product releases and regulatory changes
The key functions performed by the will include, but may not be limited to the following areas:
- Develop a deep understanding of RBQM processes and the product, how it is used by end users and by internal users.
- Collaborate closely with Product Team to stay up to date with new product releases, and develop corresponding materials as part of the release plan
- Design, develop, (and deliver) engaging training materials using relevant format depending on the target audience
- Develop and Maintain User guides and other client facing materials as part of the overall training offering, in conjunction with Product Team.
- Keep up to date with relevant clinical trial and validated systems legislation and update training materials as required
- Identify and work closely with outsourced providers to develop online training content.
- Gather feedback regarding the training and materials provided and complete any required updates.
- Support System demos or other Sales and Marketing activities, as needed.
- Experience developing training materials and resources using different media such as presentations, webinars (live and pre-recorded), manuals, online materials
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Ability to manage own workload, and multiple projects to deadlines
- Self-motivated, with a passion for learning
- Strong communication skills
- Enjoys working in a small team
- Ability to build positive relationships and networks across the business
- Experience in clinical research industry, some exposure to RBQM preferred
- Understanding of a SaaS business, preferred
- Experience with e-learning platforms and tools, preferred.
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