Customer service representative
Page Personnel Chorley
About Our Client
Our client is a reputable leader in the retail industry. It operates on a large scale with a workforce of over 2000 employees. The company is based in Rochdale and prides itself on its commitment to customer service excellence.
Job Description
Key responsibilities will consist of:
- Providing customer service to customers.
- Efficiently handling customer queries and concerns.
- Data inputting.
- Managing sales and ensuring that targets are met.
- Working closely with the team to meet the company's objectives.
- Onboarding customers.
- Providing high-quality customer service via phone, email and chat
- Handling customer enquiries and complaints in a timely manner
- Assisting customers with product information and purchases
- Updating customer records and maintaining customer databases
- Collaborating with the customer service team to improve customer experience
- Upholding the company's service standards and procedures
- Participating in team meetings and training sessions
- Supporting other customer service initiatives as required
The Successful Applicant
A successful Customer Service Advisor should have:
- Proven experience in a customer service role within the retail sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused approach
- Proficiency in using computer software and customer service tools
- A positive attitude and the ability to work as part of a team
- Full-time permanent employment
- Basic salary of £25000
- Probation bonus
- Annual bonus, dependent on P&L
- Pension scheme contribution
- Complimentary lunch Fridays
- Wide range of professional opportunities into in-house sales department or administration team
- Onboarding & technical training upon start
- Inclusive company culture & collaborative team
Liverpool, 17 mi from Chorley
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