3rd Line Technical Support Engineer, Data Protection and DR Specialist - ref. z6534323
What you'll be doing::
This role is for one of iomart group partner brands - ORIIUM.
Because ORIIUM is growing we are looking to expand our Enterprise Data Protection and Disaster Recovery Technical support team.
Joining our team of third line consultants, you will help our customers resolve issues with both their onprem or Cloud based systems and bespoke solutions delivered from our UK Data Centres. The services you will be managing are generally based around customers Data Compliance requirements so these may range from simple Data Protection on customer sites or in our Data Centres, through to full off-site complex Business Continuity and Disaster Recovery solutions.We work with the a number of the worlds leading Enterprise grade Backup, Recovery and DR Softwares, so a passion within this field would be a great benefit!
What will you be doing:
- Fix and resolve complex support problems
- Working with BaaS, Saas and DRaaS solutions
- Solve customer issues using remote desktop software
- Interacting through phone and email with customers
- Work independently and as part of a team to find efficient resolutions to issues
- Prioritising workloads to meet customers’ expectations and needs as part of the service desk
- Working remotely on enterprise level customers
- Assisting with resolving issues with a multitude of technologies – On-Prem, Hybrid and cloud
- Working with network configurations
- Staying up to date with the latest data protection technologies and best practices
The ideal candidate would be in commutable distance from our Northern office in Leeds or our Southern Office near Burgess Hill
We want to hear from you if you::
- Have a passion for Data Management
- Have a minimum of 2nd line experience
- Have a good general understanding of IT – across a range of technologies – On-Prem, Hybrid, cloud, including virtualisation
- Have experience with Commvault or other backup software for this role is a definite advantage but full training will be provided
- Are a problem solver with a strong work ethic
- Are self-motivated with high levels of enthusiasm, patience and tenacity
- Have previous experience working in an MSP environment
- Are Looking to advance to the next stage of your career
You might just be the right fit for this or other roles.
What's in it for me?:
Salary: Depending on experience- Holiday Trading Scheme - buy or sell part of your annual leave allowance
- Flexible and Hybrid working (typically 3 days office/2 days home)
- Day off on your birthday
- Enhanced paternity, maternity and adoption leave
- Access to our excellent flexible benefits scheme
Who you'll be doing it for::
iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.- We have over 25 years expertise in data centre and cloud services
- Over 600 skilled professionals and turnover over £127m
- Our HQ is in Glasgow and offices across the UK.
- We provide critical services across all public and private sectors.
What to do next::
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.