TEMP Tenancy Administration Assistant

Provide administrative support to the Tenancy Sustainment Team to ensure efficient housing services and timely letting of vacant properties.

Key Responsibilities:

• Manage Caseload: Organize and prioritize daily tasks and housing applications.
• Process Applications: Handle housing register applications and update changes in circumstances.
• Maintain Records: Keep digital and manual information systems up to date.
• Communication: Respond to customer inquiries via phone, email, and in-person professionally.
• Property Listings: Coordinate advertising of vacant properties and manage related information.
• End Tenancies: Process tenancy end scripts, handle voids, and manage late key returns.
• Team Support: Provide administrative assistance to team members as needed.
• General Admin: Organize printing materials, maintain email inboxes, and produce spreadsheets and newsletters.

Skills Required:

• Strong organizational and time management abilities
• Good IT skills, especially in Microsoft Word, Excel, and email systems
• Excellent communication skills, both written and verbal
• Attention to detail and accuracy
• Ability to work independently and as part of a team

This role is essential in ensuring smooth administrative operations within the Tenancy Sustainment Team.