Telesales Supervisor

The successful candidate will play a crucial role in maximising sales performance, ensuring accurate order processing, and driving the upselling and cross-selling of new products.

• Annual Salary: £32,000 with a 10% annual bonus
• Location: Bristol, South West
• Job Type: Full-time

Day to day of the role:

• Instil a selling culture within the South West Depots, starting with Bristol.
• Motivate and coach the team to sell new products and surpass monthly sales targets.
• Manage the call diaries for the South West team.
• Lead the team to ensure timely order placement before agreed deadlines at Poole, Plymouth, and Bristol depots.
• Collaborate with depot managers to identify and fill gaps in delivery routes.
• Maintain and develop a personal call list for the largest accounts.
• Analyse ‘call stats reports’ and ‘order intake report’ to optimise team efficiency and workload.
• Provide sales training, customer care coaching, and personal development opportunities for your team.
• Contribute to management planning with ideas for sales and marketing initiatives.
• Oversee daily operations to minimise inputting and telesales errors.
• Manage team absenteeism in line with company policy.
• Monitor team performance in managing incoming and outgoing orders, and produce relevant reports and KPIs.
• Support the team with customer queries and escalations.
• Collect and act upon competitor activity and pricing information.

Required Skills & Qualifications:

• Demonstrable experience in a telesales leadership role.
• Strong leadership skills with the ability to motivate a geographically dispersed team.
• Excellent sales and customer service capabilities.
• Effective organisational and time management skills.
• Proficient in the use of call centre software and reporting tools.
• Willingness to travel to Plymouth and Poole depots as needed.
• Full UK driving licence (pool car provided or fuel costs covered for personal car use).

Benefits:

• Competitive salary with a 10% annual bonus.
• Pool car provided for business travel or fuel reimbursement for personal car use.
• Standard working hours, Monday to Friday, 8.30 am – 5.00 pm.
• Opportunity to lead a dynamic sales team within a family-owned business.