Medical Receptionist

Key Responsibilities Meet and greet all patients with a smile whether face to face or via telephone Answer telephones as quickly as possible Book in, amend and cancel patient appointments on EMIS in line with our practice procedures. Work with the Duty Doctor in the Triage room to book in patients for the most appropriate service Move patient appointments when necessary, due to unforeseen circumstances, identifying suitable alternatives Take requests and schedule home visits as necessary Process repeat prescriptions requests in accordance with practice guidelines Cover for Penn reception team as needed Undertake administrative tasks as directed by the Reception Manager not limited to; Filing medical notes for surgeries and updating as necessary Undertaking photocopying and shredding as needed Updating patients medical records on EMIS Identifying patients that may need assistance and offering appropriate support, calling for a GP, Nurse of Practice Manager when necessary Undertake a building security check prior to leaving the practice at night, ensuring all doors and windows are securely fastened and building alarms are set This list is not exhaustive and flexibility is required as necessary when requested by a member of the clinical team and/or practice management Participation of an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.