Client and Insight Manager
Location: Manchester
Schedule: Monday – Friday 9am-5.30pm
Priority Recruitment are proud to be working with a market-leading organisation who are now seeking a Client and Insight Manager to join their experienced and high-performing team.
With over 40 years in the business, this organisation is trusted by hundreds of local authorities and public sector bodies across the UK.
What’s in it for you:
- Competitive salary between £30,000 and £40,000 depending on experience
- Company pension scheme & life assurance
- Free onsite parking & modern office space
- 28 days annual leave (incl. bank holidays)
- Full training and development support
The Role:
As a Client and Insight Manager, you’ll take a leading role in client relationship management, performance analysis, and strategic insight. You’ll be a key player in driving improvements in collections performance and customer experience, using data to support change and influence internal processes.
You’ll also manage a talented Client Liaison Team, ensuring high standards of support, reporting, and delivery to both clients and internal stakeholders.- Analyse KPI and performance data, identifying trends and improvement areas
- Build strong, proactive relationships with key clients
- Produce monthly MI packs and performance reports
- Lead a small team of client liaison officers – ensuring training, development, and high standards are maintained
- Collaborate with operations teams to maximise client satisfaction and instruction volume
- Provide insight-driven recommendations and influence decision-making
- Manage and update the CRM and client data systems
- Attend client meetings and travel when required (full UK driving licence needed)
What We're Looking For:
- At least 2 years in a client-facing, account or team management role
- Strong data analysis skills (Power BI, Excel, CRM systems)
- Ability to lead a team with clear communication and quality focus
- Excellent stakeholder engagement and commercial awareness
- Experience in the enforcement or parking sectors is a bonus, but not essential
- Self-motivated, organised and passionate about continuous improvement
Whether you’re an experienced Client Manager or a data driven team leader ready for a step up, this is a fantastic opportunity to join a trusted and growing organisation where your voice is heard and your ideas are valued.
Apply now for more details!