AACD Complaint Response Writer & Governance Administrator
Job overview
Fixed Term 18 months.
Are you a skilled writer with a knack for handling complaints with tact and diplomacy? Do you excel in administrative tasks and thrive in a healthcare setting? If so, we want you on our team!
About You:
- Knowledge of the NHS complaints process.
- Exceptional writing skills with the ability to handle sensitive information with discretion.
- Strong organisational and administrative abilities.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
Join Us:
At the Acute Adult Care Division, we are dedicated to providing exceptional care and support to our patients and their families. If you are passionate about improving patient care then we would love to hear from you. Apply now to become a vital part of our team and help us achieve our mission of delivering high-quality care and support.
Main duties of the job
Key Responsibilities:
Complaints Management:
- Lead the writing and coordination of complaint responses, ensuring adherence to NHS complaints processes and Trust policies.
- Manage complaint responses within the Division, ensuring timely and efficient handling.
- Work flexibly with colleagues, patients, and their families to address concerns and provide support.
- Analyse complaints and patient experience data, preparing and presenting findings on themes and trends.
Administrative Support:
- Utilise Microsoft systems and Trust local incidents management system for daily tasks.
- Produce documents and reports to support governance performance monitoring.
- Manage the Divisional Governance Tracker and support the development of procedural documents.
Working for our organisation
About Us:
At the Acute Adult Care Division, we are dedicated to providing exceptional care and support to our patients and their families. We are looking for a talented individual to join our team as a Complaint Response Writer & Governance Administrator.
Detailed job description and main responsibilities
The post holder will be responsible for the delivery of high-quality responses to complaints within Acute Adult Care Division, as well as providing administrative support within governance remit of the Division. The post holder will also ensure that achievement of the national standards is met within that area and provide a confidential, efficient and service user friendly approach to each speciality within the Division.
The post holder will be a Lead Writer for Acute Adult Care Division complaint responses, ensuring the Senior Leadership Team is fully supported in providing comprehensive responses to all patient & their family’s queries. Effective, efficient and confidential handling of complaints using discretion, initiative, tact and diplomacy will be required.
Person specification
Essential
Essential criteria- Dagree Level of Equivalent Experience
- IT Literate
- Excellent Communication Skills
- Experience of working within NHS Setting
Previous Experience
Essential criteria- Experience in working within Governance
- Experience in complaint response writing
We are an inclusive employer who trains and develops our staff in a positive learning environment.
We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.
We offer a wide range of staff benefits please click on the link below to see what current benefits we have.
Staff benefits - Bolton NHS FT (boltonft.nhs.uk)
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.