[ref. h1624716] Coventry - Customer Service Agent

Monday- Friday 9am- 5:30pm or 9:30am-6pm

We are looking for customer service agents to support our client on a temporary basis due to increased staffing within the peak period of business.

• Customer Support: Provide exceptional phone and email support to our corporate business customers, ensuring queries and issues are resolved efficiently and professionally.
• Complaint Resolution: Take ownership of customer complaints, handling them from start to finish, and ensuring a satisfactory resolution for the customer.
• Trend Identification: Analyze customer interactions to identify trends and common issues, providing insights to improve overall service.
• Follow-Up: Ensure timely follow-up on all customer queries and complaints, maintaining consistent communication until the issue is fully resolved.
• Cross-Department Liaison: Work closely with other departments to ensure a seamless experience for our customers, coordinating with teams to resolve any complex issues.
• Communication: Demonstrate strong verbal and written communication skills, ensuring clear, concise, and professional interactions at all times.
• Multi-Tasking: Manage multiple customer queries simultaneously, prioritizing tasks effectively to meet deadlines.
• Technical Skills: Utilize Microsoft Excel and other Microsoft Office applications to track and report customer issues, and manage data efficiently.
• Ownership & Responsibility: Take full responsibility for the customer experience, showing confidence and professionalism in all interactions, especially on the phone.

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Confident and professional phone manner.
• Strong problem-solving abilities, with a focus on resolving issues from start to finish.
• Ability to identify trends and suggest improvements based on customer feedback.
• Proficiency in Microsoft Office, particularly Excel.
• Strong multi-tasking skills and ability to manage competing priorities.
• A proactive and responsible attitude, with a commitment to delivering exceptional customer service.

Please apply in the first instance with a copy of your most up to date CV.

CPDaventry